Teams game DIFOT by re-promising dates, padding lead times, splitting orders, loosening tolerances, growing the exclusion list and measuring at their own dock. Here is what each tactic hides from the customer, and the audit that catches it.
DIFOT is the number of orders delivered in full and on time, divided by total orders, times 100. Here is the formula, a ten-order worked example, and the reason your fill rate always looks better than your DIFOT.
DIFOT and OTIF share a formula. The measurement rules behind them can swing the same performance by ten points. The five decisions that decide your score, and where customer-experience scorecards are taking this.
The Supply Chain GuysHonest supply chain judgment from practitioners Once the main production line broke down in a factory, this line was very essential to the company’s revenue. The managers and engineers in charge couldn’t get the machine on the production line to work again. Finally after giving up, the management agreed to call…